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Frequently Asked Questions

 

How is Phenom different from other local programs?
At Phenom, not only does our qualified staff have decades of experience in teaching children ages 2-18, but EVERY student at Phenom Gymnastics is important and special to us. We are committed to helping every student achieve his/her personal goals and help him/her to be their very best in a caring, supportive and positive environment.

 

How do you stand by your claim that "Phenom is the Best"?
We are confident that we offer the highest quality gymnastics and tumbling instruction in the Chicago land area. If, during your first two classes at Phenom, you are not satisfied for any reason, we will cheerfully refund 100% of your tuition.

 

How does tuition work?
Families will fill out the registration form in order to enroll their student/s into class. Each month, on the 1st of the month, we will charge your credit card on file for the tuition amount of your class for the upcoming month. IE Jan. tuition is charged Jan. 1st. Tuition is based on 4 weeks of class per month, 12 months a year. Because some months have 5 weeks in them, there may be times we cancel class and do not offer a make up. If you want to unenroll, we require 30 day written notice by filling out our drop slip. Those may be obtained at our front office.

 

What should my tumbler wear?
Girls may wear leotards, or shorts and a t-shirts that can be tucked in to her shorts. Cheer shoes may be worn or bare feet. Leotards may be purchased at our pro shop.Girls' hair should be pulled up out of her face with a hair band (rubber band). All jewelry should be taken off before class.

 

What if I miss a class?
It is always best to attend your regularly scheduled class. When you know you will be unable to attend your class, please call our office to arrange a make-up in a like-kind class. Just like college, your tuition pays for a class spot, REGARDLESS OF ATTENDANCE. However, as a courtesy, Phenom Gymnastics offers make-ups when doing so does not jeopardize the safety or lessen the experience of those children who have registered and paid for that class. Students are given 1 make up per month. Student must be CURRENTLY enrolled in class in order to do a make up.

Tuition is based on 4 weeks of class per month. Because some months have 5 weeks in them, there may be times we cancel class and do not offer a make up.

 

Can I drop my child(ren) off for class?
At Phenom Gymnastics, we make a concerted effort to prevent unauthorized persons from entering the premises. Phenom Gymnastics in NOT equipped to supervise children before or after classes. Parents of children who are unable to safely supervise themselves are to stay ON SITE during their child's class and be at the appropriate pickup area when the class ends. Thank you for helping to facilitate the safety for all children.

 

What is the $50 annual family registration fee for?
The annual registration fee is in place to encourage consistency in attendance throughout the year. The benefits of any educational program comes from long term involvement and our choice to charge an annual registration fee rather than slightly increasing tuition over the year is to encourage consistency in attendance. It may help to remind readers that some industries such as martial arts and health clubs opt for yearly contracts while others such as academic schools and some dance schools opt for semester payments. Our 'soft' approach still allows in/out flexibility for those families who need it for one reason or another.

 

What if I need to switch to a different day/time/class?
Simply stop by our front office to fill out a drop/change class slip.

 

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